Comments
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Michael - thanks for that link. Before I get the user involved I have a question or two. That reference shows how to unbind the TOTP key, which I did not do. Will that then cause a QR code to be displayed on the user's computer the next time he connects to the SonicWall IP:port? Next question. While trying to figure this…
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I've investigated everything I can think of with respect to firewalls including getting Norton technical support involved. Nothing appears off there, nor different from every other workstations. At this point I'll open a ticket with SonicWall.
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Thanks for you response. The problem I see with that idea is that the TZ400 is the LAN IP 192.168.0.1, so I don't think the workstation is seeing it as anything other than a local host. I've checked the event viewer for any event 4825 (remote access denied) and there are no such event. One thing that might be the problem:…
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Any more thoughts on this before I call sonciWall?
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Furthermore, if I bypass the SonicWall VPN and Remote Desktop directly from a remote computer to the RDC port on my office workstation, I can log in no problem. So RDC direct from remote bypassing VPN, no problem; from inside the domain/LAN (no VPN), no problem; via VPN, "cannot connect". Therefore, something is up with…
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Thanks for your response. I'm back at this problem. Under Users Settings, I don't see any LDAP option, all I see is: Name, Password, Confirm Password, User must change password, One time password method, email address, account lifetime and Comment. No LDAP. Note that I have updated the firmware to the latest version hoping…
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I guess you're right. I did have a user locked out because of VPN NetExtender retries, but I thought the VPN access lockout config was somewhere different. Too bad because the admin page is not accessible outside the LAN and for us would have different lockout criteria and shorter lockout times than someone trying to hack…
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MustafaA Thanks for responding. I believe the setting you have highlighed is for logging into the TZ400 management web page and is not for people attempting to log into the VPN -- unless this setting defines both, but I didn't think so. I thought I had different retry and lockout settings from what that screen shows.
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Thanks, that will help. Is there a document/page that describes these settings in more detail so I don't have to post findable answers to the Community? For example I'd like to find out more about "User Account lockout" versus "User is now locked out" ... for how long they are locked out, temporary/permanent lockout,…
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great! Are failed attempts logged?
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OK, thanks. I think that answers my question. If I have more questions, I'll be back!
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Thanks for your reply. So that I understand clearly, if I have a ChromeBook I will need one license for it from Sonicwall for the NetExtender VPN. The Chromebook also apparently needs an app: Sonicwall Mobile Connect, which I've downloaded and apparently does not have a licensing cost associated with this app. As far as…